Welcome to princegallerybd.com. all the terms and condition as below given:
Our refund and returns policy lasts 07 days. If 07 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To initiate a return, please follow these steps: for Clothing items:
- Contact our customer service team at +8801733911967 to request a return authorization.
- Pack the item securely in its original packaging.
- Include a copy of the original packing slip or order confirmation.
- Ship the package to the address provided by our customer service team.
Please note that the customer is responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. The timing of the refund may vary depending on your payment method and financial institution.
Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to availability.
Non-Returnable Items
Certain items are not eligible for return, including:
- Items marked as final sale.
- Undergarments, swimwear, and intimate apparel (for hygienic reasons).
- Items that have been used, worn, washed, or altered.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible, whether through a replacement, refund, or store credit.
To initiate a return, please follow these steps: For Health and Beauty items:
- Contact our customer service team at info@princegallerybd.com to request a return authorization.
- Pack the item securely in its original packaging.
- Include a copy of the original packing slip or order confirmation.
- Ship the package to the address provided by our customer service team.
Please note that the customer is responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. The timing of the refund may vary depending on your payment method and financial institution.
Exchanges
If you would like to exchange an item for a different product, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to availability.
Non-Returnable Items
Certain items are not eligible for return, including:
- Items that have been opened, used, or partially consumed.
- Items with broken seals or packaging.
- Personal care items, such as skincare products, makeup, and supplements, for hygiene reasons.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible, whether through a replacement, refund, or store credit.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 07 days after delivery
Approval or Rejection:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
How to Send items to us:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@princegallerybd.com and send your item to: Prince gallery, Razib villa, Ananda Nagar, Darus-salam, Mirpur 01, Dhaka 1216. (+8801923911967)
Gift certificate:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Must be mail:
To return your product, you should mail your product to: info@princegallerybd.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Know More info:
Contact us at info@princegallerybd.com for questions related to refunds and returns.
SHOP NOW from Prince Gallery.